Oil travels differently from most things. It is heavy, it is sensitive to heat and light, and a single careless handover can undo a season’s work. So we treat the journey from our press in Khanipur to your kitchen as part of the product itself — not an afterthought handed to whoever quotes the lowest rate.
This policy sets out how quickly we dispatch, how long the road usually takes, how your consignment is packed, and what happens on the rare occasion when something goes wrong along the way.
It applies to every order placed on pawangold.com and should be read together with our Terms & Conditions and Return & Refund Policy.
Pressed slowly. Packed carefully. Sent without delay.
At a glance
5–7 business days
Standard delivery across India, counted from the day your order is dispatched.
Dispatch in 1–2 days
Orders are processed only after successful payment confirmation, then packed and handed over.
Remote areas vary
Hill stations, island territories, the North East and restricted-access pin codes may take longer.
Tracked to the door
A tracking link reaches you by email, SMS or WhatsApp the moment the consignment leaves us.
01
Order Processing
Every order follows the same unhurried sequence. Nothing is packed before payment is confirmed, and nothing leaves the premises without a final check.
- Payment confirmationYour order enters our queue only once the payment gateway confirms a successful transaction. Until then, the order is held and not processed.
- VerificationWe confirm the delivery address, pin code serviceability and contact number. Where something looks incomplete or unclear, we will call or message you before proceeding.
- PackingBottles are seal-checked, wrapped and packed by hand. Batch and best-before details are recorded against your order for full traceability.
- Handover & trackingThe consignment is handed to our courier partner and a tracking reference is shared with you.
Processing time
Orders are ordinarily dispatched within one to two business days of payment confirmation. Business days are Monday to Saturday, excluding public holidays in Uttar Pradesh.
Orders placed after 4:00 PM IST, on a Sunday, or on a public holiday are taken up on the next business day. During harvest, festive periods and new-batch releases, dispatch may take slightly longer — we will say so clearly on the website when that is the case.
02
Delivery Timelines
Standard shipping across India takes five to seven business days from the date of dispatch. Delivery times may vary for remote and difficult-to-reach locations.
- Order processing
- 1–2 business days after payment confirmation
- Standard delivery — across India
- 5–7 business days from dispatch
- Remote & low-access locations
- May extend beyond the standard window — hill stations, island territories, the North Eastern states, border districts and interior rural pin codes
- Business days
- Monday to Saturday, excluding public holidays
How to read these estimates
These timelines are honest working estimates based on our courier partners’ published service levels — not guaranteed delivery dates. The final leg of every journey is carried out by a third party, and while we choose our partners carefully and follow up on every delayed consignment, we cannot promise an exact hour or day.
If your order has not moved for more than seventy-two hours after dispatch, please write to us. We will trace it with the courier and keep you informed until it is resolved.
03
Shipping Charges
- Shipping charges, where applicable, are calculated at checkout on the basis of your delivery pin code, order weight and volume.
- The exact amount is shown before you pay, as a separate line in your order summary. Nothing is added afterwards.
- Where a free-shipping threshold or promotional offer is running, the conditions are stated alongside the offer and applied automatically at checkout.
- Where Cash on Delivery is available on your pin code, a nominal handling fee may apply and will be displayed before you confirm the order.
- Any octroi, entry tax or local levy imposed at a delivery location, where applicable, is payable by the recipient.
04
Tracking Your Order
You will not have to ask us where your oil is.
- An order confirmation reaches you immediately after successful payment.
- A dispatch notification follows once the consignment is handed over, carrying the courier name, tracking number and a direct tracking link. It is sent by email and, where you have shared a number, by SMS or WhatsApp.
- Tracking information usually becomes live on the courier’s system within 24 to 48 hours of dispatch. A newly generated number that shows no movement is normal for the first day.
- Where an account exists, your order and its status are also visible under your order history.
If a dispatch notification has not reached you within three business days of placing a paid order, please check your spam folder first, then write to us with your order number.
05
How We Pack
Mustard oil is unforgiving of poor packing. Ours is built to survive the road without borrowing anything from the oil inside.
- Food-grade bottles filled and sealed at our unit, never decanted or re-bottled.
- Tamper-evident seal under the cap, plus an outer shrink seal. If either has been broken on arrival, do not use the product — photograph it and contact us.
- Cushioned inner packing so that bottles do not knock against one another in transit.
- Rigid outer carton, taped and labelled as a liquid consignment so that handlers know to keep it upright.
- Discreet exterior — the outer carton carries no indication of contents or value beyond what the courier requires.
On arrival, a small ritual
Before signing, take ten seconds to look at the carton. If it is crushed, wet, oil-stained or open, either refuse the delivery or accept it with a written remark on the courier’s sheet, and photograph it before opening. That single photograph makes any subsequent claim straightforward for both of us.
06
Delivery Address & Availability
Successful delivery depends on details only you can supply.
- Please enter a complete address including house or shop number, street, landmark, city, state and pin code, along with a reachable mobile number.
- Address changes can be accommodated only before dispatch. Once a consignment is in the courier network, we cannot reliably redirect it.
- Couriers ordinarily make up to three delivery attempts. Please ensure someone is available to receive the consignment, or arrange an alternative address such as a workplace.
- Delivery to any person present at the stated address who accepts the consignment is treated as valid delivery to you.
Undelivered and returned consignments
If a consignment is returned to us because the address was incorrect or incomplete, because the recipient was repeatedly unavailable, or because delivery was refused without cause, we will contact you to arrange a fresh dispatch. Re-shipping charges will apply in such cases. Where you prefer a refund instead, the order value will be refunded after deducting the original shipping cost actually incurred.
07
Where We Deliver
- We currently ship across India, to all pin codes served by our courier partners.
- A small number of pin codes are restricted, unserviceable, or classified as out-of-delivery-area by every partner we work with. Where this affects your order, we will inform you promptly and refund the full amount.
- Because mustard oil is a liquid, certain couriers apply additional restrictions on air movement. This occasionally means a consignment travels by surface, adding a little time to remote destinations.
- International shipping is not offered at present. If you would like Pawan Gold delivered outside India, write to us — we are listening, and we will say so here the day it becomes possible.
08
Delays Beyond Our Control
Once a consignment leaves our premises, part of its journey passes out of our hands. We follow it, but we cannot command it.
Delivery may be delayed by circumstances including, without limitation: extreme weather, flooding or natural events; festival and peak-season congestion in the courier network; regional strikes, bandhs or civil disturbance; road closures, restricted movement or government orders; incorrect or incomplete address details; the recipient being unavailable at the time of delivery; and operational or technical failures at the courier’s end.
Such delays do not constitute a failure to deliver, and are not grounds for cancellation of a dispatched order. What we commit to instead is this: we will track it, we will escalate it with the courier, and we will keep you informed rather than leaving you to chase us. Where a consignment is confirmed lost in transit, we will send a free replacement or issue a full refund, at your preference.
09
If a Shipment Arrives Damaged or Incomplete
It is rare, and we take it seriously when it happens.
If your consignment arrives damaged, leaking, tampered with, incomplete, or containing the wrong product, please raise a claim within 48 hours of delivery with clear photographs or a video of the outer carton, the packing and the product.
- Do not discard the packagingThe outer carton, inner packing and the product itself are needed for verification with the courier.
- Photograph everythingThe carton from all sides including the shipping label, the packing inside, and the affected bottle showing its batch and best-before details.
- Write to us within 48 hoursEmail info@pawangold.com or call +91 89576 74857 with your order number and the evidence attached.
The full procedure, including verification and how replacements are dispatched, is set out in our Return & Refund Policy.
10
Changes to This Policy
Courier networks, serviceable pin codes and freight realities change. This policy may be revised to reflect them, and the version published here at the time you place an order is the one that applies to it.
The date of the most recent revision appears at the top of this page.
The last mile matters as much as the first
We spend a great deal of care on the beginning of this process — on the seed, the season, the slow turn of the kolhu that keeps the oil below the temperature at which it would lose its character.
It would be a strange kind of pride to protect all of that and then hand the bottle to the road without thinking. So we pack as though the carton will be dropped, we track as though it will be late, and we answer as though you are standing at the counter in front of us.
Pawan GoldFrom Khanipur, to your kitchen
Contact
A real person, at the other end
Questions about this policy — or about anything else — reach us directly. We read every message, and we answer in plain language.
- Write to us
- info@pawangold.com
- Call or WhatsApp
- +91 89576 74857
- The press
- Village Khanipur, Post Udaipur,
District Pratapgarh,
Uttar Pradesh – 230125, India - Response time
- Within 24–48 working hours,
Monday to Saturday
Support hours · 10:00 – 18:00 IST · Sundays & public holidays closed